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Upon receipt of your package, you have 14 days to return your items to us.
The products must be returned new, reconditioned as in their original state (not creased, folded, etc.), with their label and in their original packaging (box, tissue paper, plastic pouch). A non-compliant return will not be accepted and will be returned to you.
Appointment this page to return an item
All our items are dispatched every day before 12 noon (noon), excluding Saturdays, Sundays and public holidays.
You will be notified by email of the proper consideration of your order as well as the shipment of your package with its tracking number in order to be able to follow the delivery.
METROPOLITAN FRANCE, COLISSIMO €5.5 INCLUDING TAX, FREE FROM €50 OF PURCHASE
By Colissimo Domicile : At home without signature, in 2/3 working days.
By Colissimo Post Office or Merchant: At collection point, in 2/3 working days.
FOR THE REST OF EUROPE, COLISSIMO EXPERT INTERNATIONAL: €13.9 INCLUDING TAX, FREE FROM €100 OF PURCHASE.
At home with signature, in 4/10 working days. Outside the European Union, customs fees may be applied and are the responsibility of the customer.
IN THE DOM TOM, COLISSIMO EXPERT INTERNATIONAL €23.9 INCLUDING TAX, FREE FROM PURCHASES OF €200.
Use this text to answer questions in as much detail as possible for your customers.